I am having trouble logging into my TEFL course.

I can't access my account/I haven't received my login details.

Please try the suggestions below to get logged in and studying again.

1) Check the URL
Some students who have been away for a while may find that the course URL has changed. Please make sure that you are logging in at https://lms.teachaway.com or https://lms.teachaway.com/account/login/?. Be sure to bookmark this link for future login attempts.
2) System Requirements

Ensure you are meeting the system requirements for the course. Is your flash player up to date?  Be sure to also update your browser if needed.

Due to a recent update, many students have been having trouble accessing the course with Google Chrome. You may need to update your browser in order to access the course. We also recommend trying to access the course using Mozilla Firefox or Microsoft Edge/Explorer.

Have you changed your username manually since enrolling in the course?  Are you using the correct e-mail address to sign in?  These are some common log-in issues we hear about.

Did someone help you enroll? If you paid using someone else's credit card, it's possible the course is listed in their name. Simply have the payee submit a ticket to request a name change. Be sure to have them include your full name and email address in their message.

4) Capslock
Your password is case-sensitive and an activated capslock button is one of the most common reasons for log-in failure. Make sure your capslock button is not activated and try again.

5) Reset password
If none of the recommendations above are working for you then it is time to reset your password. Click the "I've forgotten my username/password" link at lms.teachaway.com and check your e-mail to reset your password.

6) Course has expired

Have you been enrolled for over one year? If so, your course may have expired. Please contact TEFL support for assistance.

7) Course completed

If you have recently completed your TEFL course, your account has been deactivated. Learn more

If you are still having trouble logging in after trying these suggestions, try our troubleshooting tips or please contact the TEFL Support Team. Be sure to include your order number in your message.