The e-learning course keeps freezing/glitching.

Applicable to all courses.

Please clear your cache (including cached images) and restart your browser. Additionally, for the best possible learning experience, please ensure you are meeting the following system requirements:


  • A Broadband Internet connection
  • Web browser:
    • Internet Explorer 8+
    • Firefox 2+
    • Safari on Mac 1.2+
    • Google Chrome
  • Javascript and Cookies enabled
  • Flash Player 9+

Mobile Devices:

  • Apple devices using Safari
  • Android devices using Chrome

While not a requirement the course is best viewed using a minimum screen resolution of 1024x768.

If you are having issues with lessons not loading properly, please check the following:

  • If you are viewing the content on a company/school/library network, please try at home or on a different network. 
  • If you are logging into a VPN to connect to a company network, please login on your person network. 
  • If you are using a company/school/library computer, please try on a personal computer.
  • If you are accessing on WiFi please try on a wired connection.